COOKIE POLICY

Our website uses cookies to provide an optimal and improved customer experience and enhanced functionalities of the website.

For the purposes of providing information to the visitors of our websites, this Cookie Policy describes the purpose of the cookies, the types of cookies we use on our website, the manner in which you can modify the offered cookie options, and the purposes for their processing.

1. What are cookies and what are they used for?

Cookies are small text files that are recorded in your computer or mobile device browser when you visit a website.

Cookies enable us to recognize your internet browser during your next visit to the website so as to facilitate the functioning of the website or to remember your activities and preferences in order to provide personalized/adapted content on the website and to display its navigation history.

Cookies cannot read data or information from your hard drive or mobile phone, nor can they read other saved cookie files from other websites.

Cookies can neither read data or information from your hard drive or mobile phone, nor can they read other saved cookie files from other websites.

We use cookies on our website for the following reasons:

• For the purposes of the technical functioning of the website;
• In order to collect aggregate and anonymous statistical data;
• To better understand the use of the website by the visitors so as to improve the customer experience;
• To make it easier to find the products/services you are interested in on our website;
• To optimize and enhance the functionality of the website;
• So that we can memorize/remind ourselves, with your consents regarding the use of cookies on this website.

Depending on their duration, cookies can be divided into:

Permanent cookies:

These cookies remain on the customer’s device for a period specified in the cookie itself. They are activated each time the customer visits the website that has set that respective cookie. They are not automatically deleted when you close your current browser session.

Session cookies:

These cookies allow website operators to link the actions of a customer during a session in the browser from which the customer is accessing. The session starts when the customer opens the browser window and it ends when the customer closes the browser window. Session cookies are temporary and, when you close the browser, all cookies from the active session are deleted.

Cookies collect technical information on (masked) IP addresses; location, date, and time of the visit; title and URL of the viewed page and the page viewed before the current page; screen resolution of the customer's device; downloaded data; visited links to external domains; page generation time - page speed; main language of the browser; browser version and plug-ins (PDF, Flash, Java...), operating system version, device identifier; campaigns; site search; events; random unique visitor identifier; time of the previous visit; number of visits.

2. Groups of cookies

Makedonski Telekom AD – Skopje is using the following groups of cookies on the websites:

• Functional cookies – These cookies are always active and necessary for our website to function properly. They are mandatory for the proper functioning of the basic functions of the website such as navigation, online shopping, billing, content optimization, etc. They are usually set in response to certain interactions you have with the website, such as cookie settings adjustments, login, or filling out electronic forms. These cookies do not contain any personal information and cannot be disabled as they are necessary for the proper functioning of the basic features of the website, such as displaying content, navigating through websites, processing orders in the online shop, logging in with the Telekom profile, accessing protected areas of the website, etc. Using the website without these cookies means that some parts of the website will not function properly.
• Analytics cookies: – We use cookies and analytical technologies to gain a better understanding of how our website is used. They help us optimize our digital services. For example, we can determine how many people visit our website or a specific service. They are also useful for statistical assessments that show us how people use our digital services. The analysis is based on pseudonymized information.
• Marketing cookies – These cookies are used for displaying advertising content and measuring the effectiveness of our campaigns. These cookies cannot be directly linked to a specific person. We use these cookies to show you personalized ads and contents that are relevant to you. Cookies and similar marketing technologies ensure that you see ads that match your interests instead of random ads. We also use marketing technologies to check how well the customers receive the advertisement. This helps us continuously improve our advertising. Marketing technologies are also used on the websites of our advertising partners. This is called re-targeting. It also allows us to show you relevant ads on other websites. With the help of marketing technologies, we create pseudonymized profiles for the content and ads you view. This information helps us understand what interests you. It also allows us to show you relevant ads on other websites and measure the effectiveness of this advertising and collect additional information about your online advertising.

3. Managing cookies on our website

Upon your first visit to a website of Makedonski Telekom AD - Skopje, a message (cookie banner) is displayed informing you that we and our partners use cookies, with an explanation of the offered options: ‘’Only necessary‘’ - for the proper functioning of our website, and ‘’Accept all’’ which means you allow access to information on your devices and the use of cookies for analytical and marketing purposes by MKT and our partners. It also informs you that your data may be transferred to countries outside the EU and the Republic of North Macedonia in accordance with Article 53 of the Law on Personal Data Protection of the Republic of North Macedonia (Official Gazette of RNM, No. 42 dated 16.2.2020 and Official Gazette of RNM, No. 294/21). With the ‘’Settings’’ option, you can specify detailed settings and change your consent at any time.

Functional cookies cannot be revoked through the cookie settings.

4. Managing cookies through the web browser

You can also adjust the use of cookies through the settings of the web browser on your device.

However, if you block all cookies (including the necessary technical cookies), you will not be able to access the entire website or some of its parts/features.

The browser settings for changing the cookie settings are usually found in the 'Options' or 'Preferences' menu of your browser.

Below are links with useful information about the cookies of the most popular web browsers:

Edge Chrome Firefox Safari Opera

If you wish to find out more about cookies, including how they are set, how to manage them and how to delete them, visit the website www.aboutcookies.org.

5. Legal grounds for personal data processing

We process personal data based on your visit to our website only if we have adequate legal grounds pursuant to the Law on Personal Data Protection.

Your data will be processed in the Republic of North Macedonia and in other European countries. If, in exceptional cases, your data are processed in countries other than member states of the European Union (i.e. third countries), the following shall take place:

• if you have granted your explicit consent to such processing (in most countries outside of the EU, the level of data protection does not meet the EU standards); This particularly applies to comprehensive surveillance and control rights of the state authorities, for example, in the USA, which disproportionately interfere with the protection of the data belonging to European citizens.
• to the extent necessary for the provision of our services to you,
• or if it is required by law.

Additionally, your data will be processed in third countries only if certain measures are taken to ensure an adequate level of data protection (for example, an adequacy decision by the Personal Data Protection Authority).

6. Third-party cookies

Cookies set by third authorized parties whose services are enabled on our website are called third-party cookies. These cookies are set to enable the use of functional, marketing, or analytical tools and services from third parties. These cookies can track customer behavior across multiple websites in a way that neither allows anyone to be identified, nor does it allow the third party to discover the identity of those who visited our website.

Some websites may contain cookies for social media services (e.g. Facebook, Google, Instagram, Twitter, YouTube, or LinkedIn) that you can use to share content related to the services of Makedonski Telekom AD - Skopje. Some of the data may be transferred to third-party service providers for the own purposes of Makedonski Telekom AD - Skopje.

On our website, we use icons from the respective social networks. When you click on a specific icon, you will be redirected to the Makedonski Telekom profile on the respective social media platform. Social media platforms and third-party content providers provide their services and process their data according to their cookie and privacy policies.

When you activate the plug-in or link to social media by clicking on the icon, including when sharing content, the following data may be transmitted to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous website if you followed a link (referrer), URL of the current page, etc.

Directly on the platform of the specific social medium where you have created a user account, you can check and adjust how it collects and processes this data.

7. Withdrawal of consent

If the processing of personal data is based on your consent, you can change this consent at any time in the cookie settings section.

Contact:

If you have any questions or comments, you can contact us through:

Data Protection Officer

Telephone: +389 23242763

Е-mail: dpo@telekom.mk

The policy may be occasionally updated and should that occur we will notify you here.

This version of the Policy is effective as of December 2024.

You may change the cookie settings here:

On our website you can use the following services from third party partners: