Makedonski Telekom is one of the few companies that operates and works without interruptions in the crisis situation declared as a result of the pandemic of Covid-19. It remains our priority to maintain the impeccability of the infrastructure, the internet access and the other services we offer. Therefore, all our resources, technical and human, are aimed at ensuring uninterrupted communication even in such a state of emergency, while adhering to the coronavirus protection measures.

Work of the technical teams in a state of emergency

In such a state of emergency, all our services function without interruptions and our network is stable and secure even in conditions of increased internet traffic. Telekom's technical teams are on the ground, ready to tackle a variety of challenges: removing faults or installing new services in the homes of the customers. In doing so, they fully comply with the recommendations and the curfews imposed by the Government and work diligently on the provision of impeccable services. In cases of major faults that affect a large number of customers and need urgent technical assistance, in coordination with the competent crisis situation authorities, we provide all the necessary permits in order to solve a technical problem for the benefit of the citizens.

As a responsible company that takes care of its employees, especially for those who in these conditions have a direct contact with the customers, the company provides appropriate protective equipment aimed at protecting both the employees and the customers. Our technical teams that work on the ground or go to the homes of the customers are provided with full protective equipment which includes a mask, gloves and disinfectants, face protection or so-called visor, and in certain situations even protective suits. And, in view of the fact that we are one of the few visitors to the homes of citizens at these times, based on a previous survey made through our Contact Center, we make an additional assessment of the safety of the working conditions on the ground, so that the technicians would not be exposed to unnecessary risk.

Recommendations for the customers who need technical assistance

In this state of emergency, we recommend to all those who face a technical problem to adhere to the precautionary measures taken by us as a company.

If you have any problem, first report it to the Contact Center by dialling 120 for private customers and 122 for business customers.
In consultations with our Contact Center agents, try to solve the problem remotely, if the type of the problem allows it.
During the conversation with our agents, inform us responsibly and in detail whether you are in self-isolation or quarantine and whether someone around you has had a direct contact with a coronavirus patient.
In case of a positive response, we will not be able to open an order for intervention in your home.
Before the technical team arrives, we recommend that you let in fresh air in your home/office and provide sufficient space for intervention so that the technician can spend less time there.
Adhere to the recommendations for physical distance from the technician of at least 2 meters.
During the intervention, we recommend that there is a limited number or as few people as possible in your home/office.
If possible, disinfect the place where the technician will intervene, and it is recommended that you also disinfect the place after the completion of the intervention and the departure of the technician from your home.

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